Refund Policy

Eligibility

• Refund requests must be made within thirty (30) days from the date of invoice or completion of the specific service milestone, whichever comes first.
• Only services that have not been delivered in full or projects where deliverables did not meet specified requirements are eligible.
• Fulfilled work (e.g., knowledge transfer, completed software modules, installations, consulting sessions) is generally not eligible unless otherwise agreed.

How To Request

• Requests must be submitted in writing to the official support or account management email with details of the engagement, invoice number, and reason for the refund.
• Additional follow-up information may be requested to process refunds efficiently.

Assessment

• Codevia Innovations Pvt Ltd will review all refund requests according to the engagement documentation and service level agreement.
• Approved refunds will be processed to the original payment method within twenty-one (21) days of approval.

Exceptions

• Custom development work, software installations, or delivered consulting hours may not be eligible for refunds once accepted by the Client or if work has commenced and is based on the agreed scope.
• No refunds are provided for completed services unless explicitly mentioned in the deliverable review agreement.

No Physical Shipping

Codevia provides IT consultancy and software development services only. We do not sell or ship physical goods, hardware, or media.

Mode of Delivery

Deliverables (source code, builds, documentation, configurations) are provided electronically via secure repositories (e.g., Git), secure file transfer, or deployment to Client’s environments as specified in the SOW.

Delivery Timelines

Delivery occurs in accordance with the milestones/sprint cadences in the applicable SOW and the UAT/acceptance process.

Third‑Party Items

Any hardware or third‑party products procured by Client are governed by the third party’s shipping and delivery terms. Codevia is not responsible for courier logistics, customs, or physical delivery of third‑party goods.

Risk & Title

As Deliverables are intangible and delivered electronically, title and risk considerations apply per SOW agreements and are tied to acceptance/payment milestones rather than physical shipment.

Contact

For all refund and shipping queries and submissions, please contact: codevia369@gmail.com